Ask Prufal to help with Returns for buyers

If you've asked a Merchant to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out via customer support, a support ticket or our email [email protected]

Information you'll need when appealing

If you want to appeal the decision on a case, you'll need to provide new, additional information to back up your appeal. This can include things like:

  1. Photos showing that the item doesn't match the listing description
  2. Tracking details showing that the seller received the item you returned
  3. Proof that your item was delivered to the wrong address
  4. A copy of a police report, if applicable

Article Details

Article ID:
18
Date added:
2020-02-25 20:27:05
Rating :

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