Cancel an order

You can request to cancel an order within an hour of your purchase as long as the seller hasn't dispatched it yet. If it's been longer than an hour, you can still contact the seller and ask them if they can cancel your order for you.

If you need to cancel your order, let the seller know as quickly as possible. If the seller has already shipped your order they won't be able to cancel it for you.

If the seller agrees to cancel the order, they have 10 days to refund you through the same method you used to pay. It usually takes 3 to 5 business days for Prufal refund to go through. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider.

To cancel an order follow these steps:

  1. Go to the Merchant Seller page or product page and open an enquiry
  2. Explain to the seller why you need to cancel, and select Send.
  3. We'll then send a confirmation of cancellation to your registered email address if the seller agrees